Customer Service
Visara’s Customer Service group is committed to providing service excellence as it relates to delivery, account administration and customer assistance. You can contact us for new orders and order status, problems with your order when you receive it, order tracking and lead times, questions about an invoice, or any other area relating to the products you have ordered.
All inquiries should be directed to 919-882-0208, or
Reporting Shipping Damages
If your equipment packaging appears to have been damaged in shipment, please do not open it. Rather, you should report the damage to the carrier upon delivery. If you determine that your equipment has concealed damage when you open the package, report the damage to your carrier as soon as possible. In both situations, you should also call Visara Customer Service to report the problem and have a replacement shipped to you.
All reports should be directed to 919-882-0208, or
Equipment Repair Services in the U.S.
If your equipment is out of warranty and you would like a quote on depot repair service, all inquiries should be directed to 919-882-0202, or intellicenter@visara.com.
All repairs carry a 90-day warranty or the balance of the warranty period, whichever is longer. The repair warranty covers all parts and services pertaining to the original repair. Repair lead time is 10 business days from receipt at the depot repair center.
Equipment Repair Services for EMEA (Europe, Middle East, Africa) and Japan:
Contact our Authorized Service provider A&O
Return Policy
All orders shipped on a valid purchase order, other than repair or replacement orders, are subject to a restocking fee of 10% for uninstalled and unused product. Prior to returning a product for credit, first request an RMA from Visara, stating the reason for the return. Once Visara approves and issues the RMA, the customer will return the product to our facility in Morrisville, NC. The product must be returned in the original boxes and in the same condition as originally received. The customer is responsible for all freight charges. Upon arrival at our facility, the product will be inspected and a determination will be made as to the future salability of the product. It is at the sole discretion of Visara to determine the amount of the credit to be issued to the customer. The credit issued can be used against future purchases of product or service. No cash refunds will be given.
Address:
2700 Gateway Centre Blvd.,
Suite 300
Morrisville, NC 27560