of Visara's products are backed by our Standard
Warranty which may be upgraded or extended at the time
of purchase. Warranty service must be performed by the assigned
warranty service provider for the equipment. If you are unsure
of the equipment warranty status, or who can perform warranty
service, please contact the Visara
Intellicenter and be prepared to provide your equipment
model and serial number to assist in identification.
Maintenance Service and Support General Terms and Conditions
are available in downloadable format - please click
Domestic In-Warranty Repair
Customers should contact the Visara
Intellicenter to report any problems
or for technical support. On-Site services are provided through
our network of Authorized Service Providers and are coordinated through the Visara Intellicenter. Note: Failure to use your assigned warranty
service provider may result in Time and Materials charges
for any work performed.
International In-Warranty Repair
Warranty repairs for international customers is provided by
the International Authorized Reseller/Service Provider in your country.
Contact your Visara Account Executive for specific quotes
on maintenance contracts after your warranty term has expired.
You may also email Maintenance_Renewals@Visara.com
to request a quote for maintenance renewal. We recommend that
you renew your product maintenance prior to the expiration
date to ensure continuous access to support without additional
fees. Lapsed service contracts are subject to recertification
and/or reinstatement fees. 60-day written notice is required
for cancellations. Early cancellation fees may apply.
If you know your product is out of warranty, and you would
simply like to return it to us for repair, Visara has two
authorized repair centers: