Visara IntelliCenter serves as the hub through which technical
support and warranty entitlement services are provided to our
customers and business partners.
To expedite your call, whenever you contact the Intellicenter,
have your equipment model and serial number ready to provide
to the technician.
If you are contacting the Intellicenter to report a problem
with your equipment, or to obtain information about the warranty
status of your equipment, be prepared to provide your equipment
model and serial # (located on your base unit).
If your equipment is covered under a Visara Mailback
or Return To Depot
program, Visara's highly-trained technicians will first try
to resolve the problem over the phone. If the problem cannot
be resolved, our technicians will initiate the process for
shipment of an advance replacement or repair authorization
depending on the terms of your program. At the same time an
RMA (Return Material Authorization) will be prepared for the
return of the defective equipment. Please note that if Visara
ships an advance replacement unit, failure to return the defective
unit will result in a direct billing to the party which received
the advance replacement.
Intellicenter technical support is available to current Visara
customers, Authorized Service Providers, and Authorized Resellers.
Visara's technicians will make every effort to handle your
inquiries as quickly as possible. As the hub of Visara's technical
support activity, Intellicenter technicians may also refer
you to other support resources available on our website or
elsewhere, or enlist the support of Visara's highly-acclaimed
Systems Engineers and Engineering Divisions.