a list of authorized service providers, click
Visara offers its Approved Service Provider program to companies
whose business involves the support and maintenance of Visara,
MTX and Memorex Telex products.
If you have any questions, feel free to call (919) 882-0205.
•Must be willing to service all Visara, MTX and Memorex
Telex legacy and network product lines.
•Qualify for a $30,000 (USD) credit line with Visara
with net 30 day terms.
•Must have at least one technician at each branch location
that is A+ certified (or three technicians at a depot location
if repairs are performed there).
•Visara-trained personnel at every branch location,
trained on the products that the local branch supports. This
training must be completed prior to ASP certification.
•Maintain a spares inventory adequate to support the
•Only field service personnel that have been trained
on Visara, MTX and Memorex Telex products may be used in servicing
those products. Violation of this requirement will result
in revocation of ASP certification.
•Abide by the terms of the ASP agreement
•Visara reserves the right to review your company's
training records at any time to verify that the terms of the
ASP agreement are being adhered to.
•Visara may, at its discretion, waive certain requirements
based upon an applicant's prior experience and capabilities.
Benefits of ASP Certification
•Authorization to purchase spare parts.
•Access to Visara hardware level information.
•Access to Visara online manuals (via the Internet).
•Access to engineering change documentation.
•Access to engineering upgrades and product revision
•Access to detailed Visara product information, such
as controller configurations, etc.
•Access to current and past product release level codes.
•Consideration by Visara for warranty and maintenance
service for Visara customer accounts.
•Access to Company AVL list.
•The ability to escalate problems requiring Visara Support
Note: Under some conditions, a charge for engineering
support may be levied.